Welcome to Premium Wood Pellets, part of the Stores Direct Group, based at our head office in 2433 Ohio 22&3 West, 2483 US-22, Wilmington, OH 45177, United States. Leaders within the reatil sector we are committed to bringing high quality products and excellent levels of customer service to our customers at the best value.

Our highly trained telesales team, customer service and technical team are able to deal with your enquiry by phone or email 7 days a week. We give a ‘voice’ to the Internet; sometimes it is better to talk to a person.

With the diverse range of quality products coupled with our excellent customer service, Premium Wood Pellets is a major player in the retail sector. Combine with our top-quality warehousing and direct delivery service we will continue to expand and offer the best quality products along with excellent customer service, always at a very competitive price.

Our dedicated warehousing team and delivery service can stock most products and offer a fast, reliable and effective delivery service throughout the US and the Continent.

Customer Trust

We work tirelessly to create trust with our customers and potential customers, we want everyone to be confident to buy from us. All our websites have the very latest encryption technologies so any transactions are always secure.

Independent Reviews

We work really hard to make sure all our customer service levels are as high as we can make them, we try to ensure that every order is carried out to the highest standards.
A great way to gauge this is to get independent reviews from our customers, we have partnered with Truspilot, a leading company offering a platform for our customers to let everyone know about how we perform as a company, and on the rare occasion we dont get it 100% right then rest assured we will do whatever we can to resolve all issues to everyones satisfaction.