Payment Policy

When placing an order with Premium Wood Pellets, payments should be received within 12 hours, via one of our accepted payment methods. Orders that are unpaid after 12 hours will be automatically canceled. Any canceled order cannot be placed back in processing status. If a payment comes in after an order is canceled, the order will remain canceled and a store credit will be given. A refund will not be provided for late order payments. Failing to pay for an order more than 1 time can result in a permanent ban from Premium Wood Pellets website and services. Bans will be determined on a case by case basis by Premium Wood Pellets management team.