Shipping Policy

Premium Wood Pellets will always do it’s best to ensure that your products arrive in a safe and timely manner. All parcels are shipped safely and discreetly to customers.

If you for some reason receive a product that is damaged, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Origin reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.

All Premium Wood Pellets orders are shipped via UPS,USPS or FedEx, which are secure and traceable. In the rare event that your parcel does not reach its destination or is badly damaged, we will pursue the appropriate course action including replacement of the order, or reimbursement in the form of store credit.

Premium Wood Pellets will always ship to the address used during checkout. If this address is incorrect this may result in delays in shipping as well as additional shipping fees. Premium Wood Pellets reserves the right to charge a customer an additional shipping charge to re-ship any packages for any reason, including incorrect postal address being used at checkout.